Privacy Policy & SMS Disclosure

Effective Date: April 2024
At East County Internal Medicine, we are committed to protecting your privacy and ensuring the security of your personal health information (PHI). This policy describes how we collect, use, and protect your information, including your mobile data.

1. Information Collection and Use

We collect personal information, such as your name, contact details, and medical history, to provide high-quality healthcare services, process payments, and communicate with you regarding your care.

2. SMS/Mobile Messaging Terms

We provide patients with the option to receive text messages for appointment reminders, care coordination, and practice notifications.
  • Consent: Consent for SMS is obtained via verbal agreement during check-in or through written forms.
  • Opt-Out: You may cancel the SMS service at any time. Just text “STOP” to any message we send. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • Help: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at [Insert Your Office Phone Number].
  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your appointment schedule and care needs.

3. No Sharing of Mobile Data (TCR Compliance)

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use secure servers and encrypted communication channels in compliance with HIPAA regulations to ensure your data remains confidential.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external sites.

6. Changes to this Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions regarding this privacy policy or our SMS practices, please contact us at:
East County Internal Medicine
11009 Gatewood Drive, Suite 104
Bradenton, FL 34211
941-727-7771
fax@eastcountyim.com